DreamyStay Privacy Policy

Last Updated: January 7, 2025

Our Commitment to Your Privacy

At DreamyStay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (dreamystay.co), mobile applications, and services (collectively, the "Platform").

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when:

• Creating and managing your account

• Listing or booking accommodations

• Communicating with other users

• Making or receiving payments

• Contacting our support team

This includes:

• Name and contact information

• Payment and banking details

• Government-issued ID verification

• Profile photos and descriptions

• Property details and photos (for DreamMakers)

1.2 Information Automatically Collected

When you use our Platform, we automatically collect:

• Device information (IP address, browser type, operating system)

• Usage data (pages visited, time spent, clicks)

• Location data (with your permission)

• Cookies and similar tracking technologies

• Payment transaction history

2. How We Use Your Information

2.1 Essential Platform Operations

• Facilitating bookings and payments

• Verifying user identities

• Processing transactions

• Providing customer support

• Sending booking confirmations and updates

2.2 Platform Improvement

• Analyzing user behavior and preferences

• Enhancing user experience

• Developing new features

• Troubleshooting technical issues

• Conducting market research

2.3 Communication

• Sending service updates

• Providing booking reminders

• Sharing promotional offers (with consent)

• Responding to inquiries

• Sending safety and security alerts

3. Information Sharing and Disclosure

3.1 Shared with Other Users

• Host profiles shared with potential guests

• Guest profiles shared with hosts

• Public reviews and ratings

• Messaging between users

3.2 Service Providers

We share information with trusted third parties for:

• Payment processing

• Identity verification

• Customer support

• Cloud storage

• Analytics services

• Marketing services (with consent)

3.3 Legal Requirements

We may disclose information:

• To comply with legal obligations

• To protect user rights and safety

• To prevent fraud or abuse

• To respond to government requests

• To enforce our terms of service

4. Data Security

4.1 Protection Measures

• Industry-standard encryption

• Regular security assessments

• Access controls and authentication

• Secure data storage

• Regular security updates

4.2 Data Retention

• We retain data as long as necessary for service provision

• Users can request data deletion

• Some data retained for legal compliance

• Inactive accounts archived after 24 months

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request data deletion

• Opt-out of marketing communications

• Export your data

• Withdraw consent

5.2 Cookie Preferences

• Manage cookie settings

• Opt-out of non-essential cookies

• Control tracking technologies

• Choose advertising preferences

6. International Data Transfers

6.1 Cross-Border Processing

• Data may be processed internationally

• Appropriate safeguards implemented

• Compliance with data protection laws

• Standard contractual clauses used

• Privacy Shield compliance where applicable

7. Children's Privacy

• Services not intended for users under 18

• We don't knowingly collect children's data

• Parent/guardian consent required if applicable

• Immediate deletion of discovered minor's data

8. Changes to Privacy Policy

• Regular policy reviews and updates

• Notice of significant changes

• Email notification of major updates

• 30-day notice before material changes

• Continued use implies acceptance

9. Marketing Communications

9.1 Email Marketing

• Opt-in required for marketing emails

• Easy unsubscribe options

• Preference center available

• Frequency control options

• Content customization choices

9.2 Push Notifications

• Optional mobile notifications

• Easy opt-out process

• Customizable alert settings

• Booking-related notifications

• Safety and security alerts

10. Data Protection Rights

10.1 GDPR Compliance (EU Users)

• Right to access

• Right to rectification

• Right to erasure

• Right to restrict processing

• Right to data portability

• Right to object

10.2 CCPA Compliance (California Users)

• Right to know

• Right to delete

• Right to opt-out

• Right to non-discrimination

• Annual disclosure requests

11. Contact Us

For privacy-related inquiries:

• Email: privacy@dreamystay.co

• Phone: +1(859)-600-1837

• Address: 212 N. 2nd St. STE 100 MADISON COUNTY Richmond, KY, 40475

• Data Protection Officer: dpo@dreamystay.co

12. Additional Resources

• Cookie Policy

• Terms of Service

• Security Center

• Privacy Center

• Help Center

By using DreamyStay, you agree to the terms of this Privacy Policy. For any questions or concerns, please contact our Privacy Team.

DreamyStay Cookie Policy

Last Updated: January 7, 2025

What This Policy Covers 👋

Hey there! This policy explains how DreamyStay uses cookies and similar technologies to make your experience better when you use our website or app. We've written this in plain language to help you understand what's happening with your data.

What Are Cookies? 🍪

Think of cookies as tiny digital sticky notes that websites put on your device. They help us remember things about your visit and make your next visit easier. For example, they can remember your language preference or keep you logged in.

The Cookies We Use

Must-Have Cookies ✅

These are the cookies we absolutely need to keep the website working:

• Remembering what's in your booking cart

• Keeping you logged in

• Making sure your data stays secure

• Remembering your basic preferences

You can't turn these off because our website needs them to work properly.

Performance Cookies 📈

These help us understand how people use our website:

• Which pages are most popular

• If people run into any errors

• How people move around our site

This helps us make the website better for everyone.

Preference Cookies 🎯

These remember your choices:

• Language settings

• Your location

• Your login details (if you choose "remember me")

• How you like to view our site

Advertising Cookies 📣

These help us show you relevant ads:

• Ads for properties you might like

• Special offers that match your interests

• Avoiding showing you the same ad too many times

Your Choices

Easy Ways to Control Cookies

1. Use Our Cookie Settings Click the "Cookie Settings" button at the bottom of our website to choose which cookies you're okay with.

2. Browser Settings You can also control cookies through your browser:

• Chrome: Menu > Settings > Privacy and Security

• Safari: Preferences > Privacy

• Firefox: Menu > Options > Privacy & Security

• Edge: Settings > Privacy & Security

What Happens If You Block Cookies?

If you choose to block some cookies:

• The website will still work

• Some convenient features might not work (like staying logged in)

• You might see less relevant ads

• Your preferences might not be saved

We Use Three Main Types of Cookies

1. Session Cookies

• Only last until you close your browser

• Help during your current visit

• Get deleted automatically when you leave

2. Persistent Cookies

• Stay on your device for a set time

• Remember your preferences for next time

• Make logging in easier

3. Third-Party Cookies

• Come from other companies we work with

• Help with things like analytics and ads

• Follow their own privacy policies

Need Help? 💁‍♂️

We're here if you have questions about cookies or privacy:

• Email us: privacy@dreamystay.co

• Visit our Help Center: dreamystay.co/help

• Chat with us through the website

Quick Cookie Reference

Updates to This Policy

When we make important changes to how we use cookies, we'll:

• Update this page

• Show you a notice on our website

• Never reduce your privacy rights without telling you

Want More Details?

For the full technical details about our cookies and privacy practices, check out our:

• Detailed Cookie Policy

• Privacy Policy

• Terms of Service

Remember, using DreamyStay means you're okay with our use of cookies as described here. But you can always adjust your preferences in our Cookie Settings!

DreamyStay Best Price Guarantee

Our Promise to You

At DreamyStay, we're confident that we offer the best value for your unique stays. We back this confidence with our Best Price Guarantee. If you find a lower price for the same property and dates on another platform, we'll match it and give you an additional 10% off your stay.

How Our Best Price Guarantee Works

Eligibility Requirements

To qualify for our Best Price Guarantee:

1. Same Property

• Must be the exact same property

• Same room type/category

• Same cancellation policy

• Same amenities included

2. Same Dates

• Identical check-in and check-out dates

• Same length of stay

• Same number of guests

3. Valid Comparison

• The lower price must be publicly available

• Must be viewable in the same currency

• Must be found within 24 hours of booking on DreamyStay

• Excluding special membership rates, loyalty programs, or closed user group rates

What We'll Match

We'll match prices from:

• Major online travel booking platforms

• Direct property websites

• Licensed travel agencies with online booking capabilities

What's Not Included

Our guarantee doesn't apply to:

• Package deals (flights + accommodation)

• Secret or opaque deals where the property name is hidden

• Corporate or group rates

• Prices including rewards points or loyalty program benefits

• Error rates or prices posted by mistake

• Properties booked through auction or bidding sites

How to Claim

1. Submit Your Claim

• Fill out our Best Price Guarantee form within 24 hours of booking

• Include screenshots of the lower price

• Provide the competing website's URL

• Add your DreamyStay booking reference

2. Verification Process

• Our team will verify your claim within 24 hours

• We'll check all details match exactly

• We'll confirm the lower price is still available

3. Price Match + 10% Extra Off

• If verified, we'll adjust your booking price

• Add an extra 10% discount

• Send you confirmation of the new price

Terms and Conditions

Valid Claims Must:

• Be submitted within 24 hours of booking on DreamyStay

• Include clear evidence of the lower price

• Meet all eligibility requirements

• Be for stays that haven't started yet

Payment and Refunds

• Price adjustments will be processed to original payment method

• Refunds typically process within 5-7 business days

• Additional 10% discount applied to final booking price

Important Notes

• One claim per booking

• Claims must be submitted in English

• All prices compared must include all taxes and fees

• Guarantee applies to accommodation cost only

• DreamyStay's decision is final

Frequently Asked Questions

Q: How long does verification take? A: We aim to verify all claims within 24 hours.

Q: Can I claim after my stay begins? A: No, claims must be made before your stay starts.

Q: What proof do I need? A: Screenshots showing the lower price, property details, dates, and URL.

Q: Do you match prices in different currencies? A: Yes, we'll convert to your booking currency using current exchange rates.

Contact Us

Need help with a Best Price Guarantee claim?

• Email: pricematch@dreamystay.co

• Phone: [DreamyStay Support Number]

• Live Chat: Available 24/7 on our website

Why Choose DreamyStay?

1. Confidence in Booking

• Best Price Guarantee

• Transparent pricing

• No hidden fees

2. Value Added Benefits

• Additional 10% off when we match prices

• 24/7 customer support

• Secure booking platform

3. Easy Process

• Simple claim submission

• Quick verification

• Fast refund processing

Book with confidence knowing you're getting the best price for your unique stay. If you find a better price elsewhere, we'll not only match it but make it even better with our additional 10% discount.

Terms and conditions are subject to change. Please refer to this page for the most current version of our Best Price Guarantee policy.